Describe what happened, include relevant details and state the resolution you request. A calm, specific tone helps the reader understand and address the issue.
Practical examples
The package arrived with two items missing.
وصل الطرد مع نقص قطعتين.
I would appreciate an update on the replacement.
أقدّر تزويدي بتحديث عن البديل.
Please let me know how you intend to resolve this.
يرجى إخباري بكيفية اعتزامكم حل هذا الأمر.